Shipping and Returns
SHIPPING FEES & TIMING
Free standard delivery.
Orders placed after the cut-off time of 2:00 PM (UAE Time) or during any UAE public holiday will be processed the next working day.
Orders are delivered Saturday through Thursday, excluding Fridays and holidays. MUSÉE POUDRE cannot be held accountable for unanticipated delivery delays beyond our control.
FOR INTERNATIONAL ORDERS
The shipping charges for international orders will vary according to the type of shipment and the place of delivery of the Products. Shipping fees are indicated at the time of placement of the Order.
Return and Exchange Policy
- Items unused and in a fully re-saleable condition with all accessories (dust bags, tags) and with the original packaging must be returned to us within 7 days from the date of delivery.
- Items bought online can be exchanged by calling guest liaison on +971 52 372 8417 or WhatsApp us on +971 52 372 8417 from 10 am – 7 pm (UAE time) or email us at firstname.lastname@example.org
Once your return has been received, inspected, and accepted, we will then process your refund. Shipping costs and applicable taxes or import duties are non–refundable. Depending on your financial establishment, the refund may take up to 14 business days for the credit to post to your account.
Gifted items can be returned and a refund will be issued to the purchaser’s card or account.